Upcoming Shipments and FAQS
We want you to get the most out of your club experience and are always happy to answer questions. Take a look at the information below and if you are needing additional assistance we will be happy to help.
Important Dates & Upcoming Shipment
Club shipment selections live – August 19th
Fall shipment selections close – September 3rd (11:59pm)
Shipment charged to credit card on file – September 9th (noon)
Club pick up party at 361 Martin Street – September 15th – 3pm-5pm
Remaining club orders available for pick up – September 16th
Shipped orders go out with ATS – September 17th to 20th 2024
Pick up window – September 16th to November 3rd 2024
*If your pack is not shipped or picked up by November 3rd it will be shipped to you at your cost*
Membership Frequently Asked Questions
Login to your account and adjust your selections by noting your choice of packages. You may always add to your shipment beyond your club cases to get more of what you love.
YES! Select the Curated Series membership option and choose from varietals, styles and labels.
Legacy members may choose to select a label or style and we do the rest.
Of course. After receiving two consecutive shipments, you may put your membership on hold for any reason. We are also happy to delay shipments or accommodate other shipping requests on a per case basis.
Yes! At our member exclusive pick up parties or at an arranged time we will be happy to assist you with pick up at one of our properties. Please contact our wine club coordinator at wineclub@timewines.ca to coordinate. Wine that is not picked up within 2 weeks of the arranges pick up date will be automatically shipped at cost to the member.
You pay for what you order plus taxes. Cost of your shipment will depend on which selections you have made across our portfolio. There are no annual fees for membership and no fees to skip a shipment. Payment processed at time of shipping. Valid credit card must be on file to complete your shipment.
Our club shipment occur in March and September each year, typically in the second or third week of the month. We do our best to avoid long weekends and holidays to ensure you are available to receive your wine. Communication on specific days will be communicated several times leading up to shipping dates by email.
We ship most often using ATS using temperature controlled trucks. In the event that your address is rural or remote we will use Canada Post. Deliveries containing alcohol legally require a signature from an individual of legal drinking age. We are unable to ship to post office boxes. To avoid delivery delays please ensure the delivery company is able to access your home without issue.
Members are expected to commit to one full delivery cycle – 2 shipments in a calendar year. Cancellations prior to meeting this commitment may be subject to a cancellation fee. Membership will continue until we receive a request to cancel. Cancellation notifications must be made 72 hours prior to the next shipment’s cut-off date which will be communicated several times via email.
The fine print:
In order to keep your club experience running smoothly, please keep in mind the following details
- All wine club communication occurs via email so please do not disable your email subscription
- It is the responsibility of the member to keep their membership information up to date including mailing address, email address, phone number and credit card. Please check your account to ensure these details have not been entered correctly or are out of date
- Unless you request to skip or customize a shipment you will be automatically charged and sent your selected wine package
- Membership is ongoing until we receive request to cancel. Cancellation must occur at least 72 hours ahead of the next shipment’s cut-off date
- Case purchases outside of the wine club shipment timeline do not count towards a completed shipment. Additional wine is always welcome to be purchased at any time throughout the year in addition to your twice annually shipped club selections
Need more information or have further questions? Please contact us at wineclub@timewines.ca or 236-422-2556 and we will be happy to help
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